🚫 Before You Print—Know These Limits

• ✅ Manual file feedback within 1 business day
• ✅ Technical issue flagging with mark-up previews
• ✅ Certified workflows: FSC®, SGS
• ❌ RGB files not accepted without notice
• ❌ No auto-impose or unapproved fixes

MOQ Notice: Varies by product (e.g. 100 for rigid mailers, 500 for pouches).

🧪 Supported File Formats & Specs

• Formats: .AI, .PDF (vector), .JPG (300dpi+)
• Min. Line Width: 0.3mm
• White Ink: Vector mask named White_Mask
• Color Mode: CMYK only; RGB may shift tones
• Max Upload Size: 25MB (.zip recommended for batches)

📮 Contact Methods

• Online Form: Upload .AI / .PDF / .JPG with preflight included
• Email: [email protected]
• Video Demo: Book 1 day in advance for walkthroughs
• Site Visit: Sanford, FL by appointment only

⚠️ Top File Issues We See—and Fix

Issue	Description	Solution
RGB color mode	Color mismatch	Convert to CMYK
Missing white ink mask	Transparency errors	Use named vector layer
Thin lines	Breaks or disappears	Use ≥ 0.3mm stroke
Cut/Bleed errors	Imprecise cuts	Use templates or request help

🛠 Technical FAQ

• CorelDraw supported? → No, use AI, PDF, JPG
• Auto white ink? → No, vector mask needed
• Fix bad file? → Only with approval
• File check time? → Within 1 business day
• Talk before order? → Yes, video call available
• Samples supported? → Yes, especially for new dielines

💬 What Our Partners Say

“PaperMart's preflight saved us from a 12,000-piece misprint. Their markup preview flagged a dieline mismatch we never saw.”
— Press Manager, GotPrint

“We had no idea our RGB files were shifting colors until PaperMart showed us. We now only use their CMYK conversion checklist.”
— Art Director, Sticker Mule